At NZRDeals, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward Returns & Refunds process to ensure a hassle-free experience.

1. Returns Policy

We accept returns under the following conditions:

  • Eligibility: Items can be returned within 30 days from the date of delivery. To qualify for a return, the item must be unused, undamaged, and in its original packaging.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to:
    • Personalized or custom-made products
    • Perishable goods (e.g., food, flowers, etc.)
    • Gift cards and downloadable software
  • Return Process: To initiate a return, please contact our customer support team with your order number and the reason for the return. Our team will provide instructions on how to proceed with the return.

2. Refund Policy

  • Refund Eligibility: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at checkout.
  • Partial Refunds: If the item is returned with missing parts, damages, or used, we may issue a partial refund, depending on the condition of the product.
  • Refund Processing Time: After your return is approved and processed, it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.

3. Return Shipping

  • Return Shipping Costs: Customers are generally responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect. In those cases, we will cover the return shipping costs.
  • Return Labels: If applicable, we will provide a return shipping label for your convenience. Please ensure the item is securely packaged before sending it back.

4. Exchange Policy

If you would like to exchange an item for a different size, color, or model, please initiate a return and place a new order for the item you want. Currently, we do not offer direct exchanges through the website.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately upon receipt. We will arrange for a return and provide a full refund or replacement at no additional cost to you.

6. Contacting Customer Support

If you have any questions about the return or refund process, please don’t hesitate to contact our customer support team:

NZRDeals Customer Support
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Physical Address]

We’re here to help and will ensure that your issue is resolved as quickly as possible.